Supervisor Hub
Tier access: STARTER GROWTH PLUS PREMIER — Available on all tiers. Enhanced monitoring, dashboards and live reporting are upgraded on Plus & Premier.
Overview
The Supervisor Hub is where team leads and supervisors run the contact centre: monitor live activity, organise teams, and analyse performance. It brings real-time operations and reporting together in one place.
You reach it from Supervisor Hub in the left navigation sidebar; it expands to the pages below.
In this section
Page | What it's for |
|---|---|
Realtime Monitor | Live, at-a-glance view of every active conversation — by workgroup, agent, or individual interaction — so you can rebalance load and protect service levels as they happen. |
Workgroups | Create and organise the teams that conversations are routed to, each with its own priority and members. |
Reports | A catalogue of embedded dashboards for performance, CSAT, agents, conversations, tickets and sales. |
Tier note: The Supervisor Hub is available on all tiers. Enhanced capabilities — advanced live monitoring, custom dashboards, SLA enforcement, and the Live Performance report — are upgraded on Plus and Premier.