Release Notes
🚀 Tactful Release Notes
What's new in Tactful Engage — new features, improvements, and fixes from each release, written for you. Newest first.
Each release has its own page, titled by its release date. Click any date below to see the full details.
Release | Highlights |
|---|---|
🛍️ Rich product recommendations in chat (channel-aware carousels) · grouped conversation filters with Show Older Conversations · full-text search restored · a simpler Subscription page with monthly conversation limits · ticket service-level tracking. | |
💳 Plan-aware channel management (usage indicators + locked channels) · richer AI-agent knowledge sources (Excel files, scheduled URL sync, Top K tuning, skip a source) · fixes for carousels in the Unified Inbox, agent replies after deleted messages, and resolved conversations staying resolved. | |
🧩 Custom ticket fields — design your own ticket forms with your choice of field types, field validation (required & number ranges), and 3-level cascading dependent fields. (Plus & Premier · Early Access) | |
Knowledge Bases are now Sources (one document per source, each with its own page) · Smart Config for spreadsheets · ingest a Shopify catalog straight from its products.json · clearer sync status & more reliable syncing. | |
Clearer WhatsApp template send-failure reasons in the Unified Inbox · Instagram story mentions display correctly · cleaner contact lists (no empty records from passive visits). | |
A clearer, reorganised navigation · smoother Messenger service switching & interactive replies · simpler subscription management. | |
Foundation for built-in reporting · richer WhatsApp & Instagram messaging (deleted-message context, reply-to-quote) · filter to what mentions you · AI Agents reliability. | |
🤖 AI Agents launch — build AI assistants grounded in your own knowledge bases, equipped with tools and skills, that answer customers and hand off to a human. | |
🎫 Advanced Ticketing — manage support end to end · Resolve & Create from a conversation · personal FAQs · richer WhatsApp messages. |
💡 Looking for how a feature works? See Product Features. Feature availability depends on your plan.