05-07-2026

🗓️ 5 July 2026

A small update focused on reliability — clearer WhatsApp messaging feedback, correct display of Instagram story mentions, and cleaner contact data.

Improved

• See exactly why a WhatsApp template didn't send. When a WhatsApp template message can't be delivered, your Unified Inbox now shows a clear reason instead of leaving you guessing — including a heads-up when something needs to be set up on your WhatsApp Business account first (for example, a payment method or currency). No more silent failures.

Open

Fixed

• Instagram story mentions display correctly. When a customer mentions your brand in their Instagram story, that mention now appears properly in the conversation, so your agents always see the full context.

• Cleaner contact lists. Simply loading a page with your chat widget no longer creates an empty contact record. A contact is now created only when a visitor actually engages with the widget — keeping your customer list accurate and free of clutter.