15-07-2026

This update introduces a new way to shape the information captured on your tickets.

New

Custom ticket fields PLUS PREMIER EARLY ACCESS

Design your own ticket forms. Admins can now build a field template for tickets — adding text, number, email, date, dropdown, yes/no and more — so every ticket captures exactly the information your team needs, in a consistent, structured way that improves reporting, routing and response quality.

Open

• Field rules & validation — mark fields required and set limits (like an allowed number range), so invalid values are caught the moment a ticket is created or updated, with a clear inline message.

• Cascading dependent fields — create up to three linked levels (for example, Category → Subcategory → detail), where each choice automatically narrows the options in the next.

Open

Learn more on the Custom Fields page.