23-08-2026

This release lets you keep sold-out products out of your Shopify-connected agent's answers, and includes a round of fixes across knowledge bases, conversations, contacts, and tickets.

If an item sells out, your AI agent shouldn't keep offering it to customers. Turn on Exclude out of stock products when you create a Shopify source, and sold-out items are left out of the index — so customers are never pointed toward something they can't buy. Every sync re-checks stock, so a restocked product comes right back.

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Learn more: Knowledge Bases

Knowledge Bases

• Products that are actually in stock are no longer mistakenly reported as sold out when the out-of-stock filter is on.

• Creating a knowledge base from a spreadsheet no longer fails when the search column is already set up correctly.

• Downloaded knowledge base files with Arabic content now open correctly instead of showing scrambled text.

• The file size limit shown when creating a file-based knowledge base now matches what your workspace actually allows.

Tools for AI agents

• Deleting a connected tool now frees up its name right away, so you can reuse it for a new one.

Conversations

• Switching to advanced search and back no longer stops the conversation list from loading more, or loses your place in the conversation you had open.

Contacts

• Instagram DM now appears in the channel list and channel filter on the Contacts page.

• Creating a contact now checks that the phone number you enter is valid before saving.

• Opening a WhatsApp contact's conversation from the Contacts page now takes you to the right place in Unified Inbox.

Tickets

• The View Ticket link in comment notification emails now opens the correct ticket.

Account & plans

• Automation Dashboard access now correctly follows your plan.